HCA: Hermit Crab Association

Hello!

Has anyone got any experience with a Microclimate EVO?

I recently received mine and straight out of the box I plugged it on and the screen lit up but it is totally not responsive to my touch.

I bought this online and before I return to them and have them send me a new one which is going to take a month, I just want to make sure that I am not doing anything wrong, like being stuck in the "lock mode" or something.

Can anyone shed some light?

I've uploaded this video but not sure if you guys will be able to access it

https://youtu.be/Y3tYcxSwCiM

I will admit that this is a new product for me, but from the video, it looks like it might be a manufacturer's malfunction? I would (a) do a few internet searches on Microclimate EVOs not working to see if it's a common product with an easy fix, and if not, (b) contact the manufacturer.